Delivery & Shipping Policy
“Company” shall mean F&B Equipment Sdn Bhd (Company No: 039489-P)
“Buyer” means the person who purchased the goods on the company’s website.
“Products” means the products made available for sale on the website including add on parts and/or spare parts.
“Website” means http://fnbequipment.com.my/.
Delivery of the Products must be made to the address specified by the Buyer in its order with circumstances below:
Area and/or location and/or building must be accessible by our transportation vehicle based on the size of your purchase.
Area and/or location and/or building must be accessible via elevator/lift.
Area and/or location and/or building must NOT be deemed hazardous. (e.g. furniture or infrastructure prone to damage on narrow stairway, obstruction of passageway, health hazardous towards our employees/agents, life threatening towards our employees/agents)
Area and/or location must be exactly the same as the shipping address entered.
If any of the above requirement is not met, our Company reserves the right to issue additional charges on the delivery of your Products.
Delivery via staircase is acceptable with given sufficient space to avoid encountering hazardous situations.
Special Circumstances
All delivery via staircase and also delivery after 6.00pm (Malaysia GMT +8) will have additional charges, an additional quotation will be sent over to the Buyer via writing.
All estimated shipping cost does not include services cost of crane, forklift, labour ,insurance, island fee or supply base surcharge. Our company reserve the right to issues an additional service fee for the special service stated.
Free Delivery
Free delivery is only available for purchases of Products over RM350.00 with stated delivery address in Klang Valley.
Please note that below locations that are very near Klang Valley but not deemed as Klang Valley will not cover the free delivery option:
| Port Klang |
| Semenyih |
| Sepang |
| Lembah Beringin |
| Rawang |
| Fraser |
| Sabak Bernam |
| Sungai Besar |
| Tanjong Karang |
| Sungai Pelek |
| Tanjung Sepat |
| Cyberjaya |
Additional charges of island fee will be applied on island area within Selangor such as Pulau Carey, Pulau Indah and more.
For shipment to Sabah and Sarawak, F&B Equipment will issue an additional quotation on insurances charges seperately. If the buyers choose not to proceed with the quotation, the buyers will bear any lost caused during the delivery of item.
Delivery Lead Time
Deliveries to West Malaysia will take 7 – 14 working days for in stock products.
Deliveries to East Malaysia (Sabah & Sarawak) will take 14 – 27 working days for in stock products.
If the Products is out of stock, please click the button “Notify me when in stock” and our Company will connect with the Buyer shortly and inform the lead time of the product to the Buyer via writing. However, in some cases, some Products may require a longer lead time.
More Delivery & Shipping Details
Kindly contact us if the Buyer need additional insurance or special transportation arrangement at ecom_sales@fnbequipment.com.my